Kaslami
The name gets shouted
They call their name across the counter to find out if it is theirs.
restaurant For takeaways
Stop shouting names across the queue
The order should have a number. The customer should not have to shout their name across the counter to find out if it is theirs.
Get on the listCash and pay at the counter stay.
What gets lost today
Size and extras live in someone’s head
The “how much is a large?” question waits until they are at the counter.
They only order at the counter
The queue is the order pad.
What Kaslami does today
A number, not a shout
The number is on their phone and in the shop inbox.
The food is listed
A photo, the size, and the extras, so “how much is a large?” is already answered. A kota is the example.
Order ahead for pickup
They order before they reach the counter. Cash and pay at the counter stay.
Still coming
No full-screen collection code Planned
The number is on the phone. There is no full-screen code to hold up.
No queue position Planned
No queue position, and no “usually 15 minutes.”
Created, not ready
A customer without the app is told the order was created, not that it is ready.