Terms of Service

1. Definitions

2. Acceptance of Terms

By downloading, installing, accessing, or using the Kaslami App application, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you must not use our Service.

These terms apply to all users of the Service, including but not limited to customers, service providers, staff members, managers, administrators, and other users who access or use our platform.

3. Eligibility

You must be at least 18 years old to use our Service. By using our Service, you represent and warrant that:

• You are at least 18 years old
• You have the legal capacity to enter into these terms
• You are not prohibited from using the Service under applicable law
• You will comply with all applicable laws and regulations, including South African laws
• If you are a service provider, you have the necessary licenses and permits to provide your services

4. Description of Service

Kaslami is a local services marketplace platform that connects users with service providers in South African townships and communities. Our Service facilitates:

• Discovery of local services across multiple categories (auto, personal, home, food, beauty, tech, pet, delivery, real estate)
• Service provider registration and profile management
• Order placement, tracking, and management
• Payment processing through multiple methods (cash, mobile payments, EFT, PayShap, vouchers)
• Communication between customers and service providers
• Reviews, ratings, and feedback systems
• Location-based service discovery and delivery coordination
• Team management and collaboration features

5. User Accounts and Registration

5.1 Account Creation

To access certain features of our Service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary. Different account types (customer, service provider, staff, manager, admin) may have different requirements and permissions.

5.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized use of your account.

5.3 Account Termination

We may suspend or terminate your account at any time for violation of these terms or for any other reason we deem appropriate, with or without notice.

6. Acceptable Use Policy

6.1 Permitted Uses

You may use our Service only for lawful purposes and in accordance with these terms.

6.2 Prohibited Activities

You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations, including South African laws
• Harass, abuse, or harm other users or service providers
• Post false, misleading, or fraudulent content
• Attempt to gain unauthorized access to our systems
• Use automated systems to access the Service
• Interfere with or disrupt the Service
• Reverse engineer or attempt to extract source code
• Create multiple accounts to circumvent restrictions
• Provide services without proper licensing or permits
• Engage in price fixing or anti-competitive behavior

7. Service Provider Terms

7.1 Service Provider Responsibilities

Service providers using our platform must:

• Provide accurate business information and credentials
• Maintain appropriate licenses, permits, and insurance for their services
• Deliver services as promised and within agreed timeframes
• Comply with all applicable laws and regulations
• Maintain professional standards and quality
• Respond promptly to customer inquiries and orders
• Maintain accurate pricing and service descriptions
• Handle customer data in accordance with privacy laws

7.2 Service Quality

Service providers are solely responsible for the quality, safety, and legality of their services. Kaslami does not guarantee the quality of services provided through the platform, but we do provide review and rating systems to help maintain service standards.

7.3 Service Categories

Our platform supports various service categories including but not limited to:

• Auto Services: Car wash, maintenance, repairs
• Personal Services: Personal training, therapy, wellness
• Home Services: Cleaning, maintenance, repairs
• Food Services: Food delivery, catering, meal prep
• Beauty Services: Hair styling, beauty treatments
• Tech Services: IT support, device repairs
• Pet Services: Pet care, grooming, walking
• Delivery Services: Package delivery, errands
• Real Estate Services: Property management, rentals

8. Payment Terms

8.1 Payment Processing

Payments are processed through various methods including cash, mobile payments (Apple Pay, Google Pay), EFT, PayShap, and vouchers. You agree to provide accurate payment information and authorize us to process payments through your chosen method.

8.2 Fees and Charges

We may charge service fees, which will be clearly disclosed before you complete any transaction. All fees are non-refundable unless otherwise stated. Service providers may set their own pricing for services.

8.3 Refunds

Refund requests are handled on a case-by-case basis. We reserve the right to determine refund eligibility at our sole discretion. Service providers may have their own refund policies.

9. Intellectual Property Rights

9.1 Our Rights

The Service and all content, features, and functionality are owned by Kaslami and are protected by copyright, trademark, and other intellectual property laws.

9.2 User Content

By submitting content to our Service (including reviews, ratings, photos, and messages), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with our Service.

9.3 Copyright Infringement

We respect intellectual property rights. If you believe your copyright has been infringed, please contact us with details of the alleged infringement.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. We explicitly disclaim all warranties, including but not limited to:

• Warranties of merchantability and fitness for a particular purpose
• Warranties that the Service will be uninterrupted or error-free
• Warranties regarding the accuracy or completeness of content
• Warranties regarding the quality of services provided by third parties
• Warranties regarding the availability of service providers

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KASLAMI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.

Our total liability for any claims arising from or related to the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or R1,000, whichever is less.

12. Indemnification

You agree to indemnify, defend, and hold harmless Kaslami, its officers, directors, employees, and agents from any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of the Service
• Your violation of these terms
• Your violation of any third-party rights
• Any content you submit through the Service
• Any services you provide as a service provider

13. Third-Party Services and Links

Our Service may contain links to third-party websites or services, including payment processors, service provider websites, and other external services. We are not responsible for the content, privacy policies, or practices of third parties. You access third-party services at your own risk.

14. Data and Privacy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information. We comply with South African data protection laws, including the Protection of Personal Information Act (POPIA).

15. Modifications to Terms

We reserve the right to modify these terms at any time. We will notify users of material changes by posting the updated terms on our website or through the app. Your continued use of the Service constitutes acceptance of the modified terms.

16. Termination

16.1 Termination by You

You may terminate your account at any time by contacting us or through the app settings.

16.2 Termination by Us

We may terminate or suspend your access immediately, without prior notice, for any reason, including breach of these terms.

16.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. All provisions that by their nature should survive termination shall survive.

17. Dispute Resolution

17.1 Governing Law

These terms are governed by the laws of South Africa, without regard to conflict of law principles.

17.2 Jurisdiction

Any disputes arising from these terms or your use of the Service shall be resolved in the courts of South Africa.

17.3 Mandatory Arbitration

For disputes involving amounts less than R50,000, you agree to resolve disputes through binding arbitration rather than in court, except where prohibited by law.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

19. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, network infrastructure failures, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

20. App Store Terms

20.1 Apple App Store

If you download our app from the Apple App Store, you acknowledge that these terms are between you and Kaslami only, not Apple. Apple is not responsible for the Service or content thereof.

20.2 Google Play Store

If you download our app from Google Play, you acknowledge that these terms are between you and Kaslami only, not Google. Google is not responsible for the Service or content thereof.

21. Contact Information

22. Entire Agreement

These terms, together with our Privacy Policy, constitute the entire agreement between you and Kaslami regarding the use of our Service and supersede all prior agreements and understandings.

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