Privacy Policy

1. Introduction

This Privacy Policy describes how Kaslami ("we," "our," or "us") collects, uses, and shares your personal information when you use our mobile application and related services (collectively, the "Service"). Kaslami is a local services marketplace platform that connects users with service providers in South African townships and communities. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, profile photo, and user role (customer, service provider, staff, manager, admin)
• Service Provider Information: Business details, service categories, operating hours, location, and credentials
• Payment Information: Payment method preferences (cash, mobile payments, EFT, PayShap, vouchers), billing details (processed securely by third-party payment processors)
• Order Information: Service requests, delivery preferences, customer notes, and order history
• Communications: Messages, reviews, ratings, and other content you submit through the Service
• Support Requests: Information provided when contacting customer support
• Customer waitlist: If you join the list for the app, we collect your area and a phone number or email so we can tell you when businesses in your area are on Kaslami. If you opt in to test early, we also collect your email.
• Business nominations: If you tell us about a business you already use, we collect the business name, type of business, area, and a phone number or email so we can invite that business onto Kaslami. You can also share your name. We only use a nominated email or phone number to tell that business a customer asked for them.
• Business waitlist: If you join the list as a shop, we collect your name, business name, type of business, area, and a phone number or email so we can contact you when we onboard businesses in your area.
• Area support: If you ask us to support your area, we collect the area name and a phone number or email so we can tell you when businesses in that area are on Kaslami.

2.2 Information Collected Automatically

• Location Data: GPS coordinates, IP address location (with your consent for service discovery and delivery coordination). On kaslami.app search, we may use the browser Geolocation API when you allow it. Your coordinates stay on your device and are not sent to us; we only use a suburb label (for example Midrand) to prefill Area and filter listings.
• Device Information: Device type, operating system, unique device identifiers, app version
• Usage Data: App usage patterns, features accessed, time spent in app, search queries, service categories browsed
• Log Data: IP addresses, browser type, access times, pages viewed, error logs
• Call Logs: Phone call history for service coordination (with explicit permission)

2.3 Information from Third Parties

• Social media account information (when you connect your accounts)
• Information from service providers on our platform
• Analytics and advertising partners (Google Analytics, Firebase)
• Email delivery (SendGrid)
• Payment processors (Apple Pay, Google Pay, PayShap)

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our local services marketplace platform
• Connecting users with service providers in their area
• Processing orders, payments, and service transactions
• Facilitating communication between users and service providers
• Managing service provider profiles and business operations
• Sending notifications about orders, account updates, and service availability
• Personalizing your experience based on location and service preferences
• Preventing fraud and ensuring platform security
• Complying with legal obligations and South African regulations
• Marketing and promotional communications (with your consent)
• Analytics and platform improvement

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with service providers on our platform to facilitate service delivery, including contact information, location data, and order details necessary for service provision.

4.2 Third-Party Service Providers

We may share information with:

• Payment processors (Apple Pay, Google Pay, PayShap, EFT providers)
• Analytics providers (Google Analytics, Firebase Analytics)
• Cloud storage providers (Firebase, Google Cloud)
• Email delivery (SendGrid) for verification codes and waitlist messages
• Customer support platforms
• Marketing and advertising partners
• Location services providers

4.3 Legal Requirements

We may disclose information if required by South African law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure payment processing, and regular security audits. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus 7 years for legal compliance. Order history is retained for business and tax purposes.

7. Your Rights and Choices

7.1 Access and Control

• Access, update, or delete your account information
• Request a copy of your personal data
• Opt-out of marketing communications
• Disable location services (may limit service discovery functionality)
• Manage payment method preferences
• Control push notification settings

7.2 GDPR Rights (EU Residents)

• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7.3 POPIA Rights (South African Residents)

• Right to be notified when personal information is collected
• Right to access personal information
• Right to request correction or deletion of personal information
• Right to object to processing of personal information
• Right to lodge a complaint with the Information Regulator

8. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than South Africa. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by relevant authorities.

10. Third-Party Links

Our Service may contain links to third-party websites or services, including payment processors and service provider websites. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

13. Governing Law

This Privacy Policy is governed by the laws of South Africa, including the Protection of Personal Information Act (POPIA). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of South African courts.

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