Kaslami
Record the drop-off
At the counter, on the phone. The customer leaves a thing and comes back on a later day.
handyman For repairs
Get on the list
You shouldn't have to walk back three times
Record the drop-off at the counter. Photo on the way in, photo when it is done. A customer who has the app can be told it is ready.
I took shoes to the shoe wash and had to go back more than once to find out if they were done. The same wait is the cobbler, the tailor, laundry, and phone repair.
A walk-in without the app is told the order was created, not that it is ready.
What Kaslami does today
Condition in, condition out
Photo on the way in. Photo when it is done.
Ready, if they have the app
A customer who has the app can be told it is ready. Cash, and a deposit if the item is valuable.
Still coming
No collect-on-Thursday date Planned
Ready-by is a number of hours, not a day.
No public link to check status Planned
There is no link they can open without the app.
No full-screen collection code Planned
Nothing to hold up at the counter.
Created, not ready
A walk-in without the app is told the order was created, not that it is ready.