Privacy Policy

1. Introduction

This Privacy Policy describes how Kas'lami ("we," "our," or "us") collects, uses, and shares your personal information when you use our mobile application and related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, and profile information
• Payment Information: Payment card details, billing address (processed securely by third-party payment processors)
• Communications: Messages, reviews, ratings, and other content you submit through the Service
• Support Requests: Information provided when contacting customer support

2.2 Information Collected Automatically

• Location Data: GPS coordinates, IP address location (with your consent)
• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App usage patterns, features accessed, time spent in app
• Log Data: IP addresses, browser type, access times, pages viewed

2.3 Information from Third Parties

• Social media account information (when you connect your accounts)
• Information from service providers on our platform
• Analytics and advertising partners

3. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our Service
• Processing transactions and payments
• Connecting you with local service providers
• Sending notifications about your bookings and account
• Personalizing your experience
• Preventing fraud and ensuring security
• Complying with legal obligations
• Marketing and promotional communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We share information with service providers on our platform to facilitate service delivery, including contact information and location data necessary for service provision.

4.2 Third-Party Service Providers

We may share information with:

• Payment processors (Stripe, PayPal, etc.)
• Analytics providers (Google Analytics, Firebase)
• Cloud storage providers (AWS, Google Cloud)
• Customer support platforms
• Marketing and advertising partners

4.3 Legal Requirements

We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained for the duration of your account plus 7 years for legal compliance.

7. Your Rights and Choices

7.1 Access and Control

• Access, update, or delete your account information
• Request a copy of your personal data
• Opt-out of marketing communications
• Disable location services (may limit app functionality)

7.2 GDPR Rights (EU Residents)

• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

7.3 CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses approved by the European Commission.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Continued use of the Service constitutes acceptance of the updated policy.

12. Contact Information

13. Governing Law

This Privacy Policy is governed by the laws of South Africa. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of South African courts.

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